In this article
In today’s post, we’ll be covering the principle of being Unexpected.
But first, check out this video by TD Canada bank:
Doing something that people don’t expect you to do grabs their attention, and makes you instantly memorable.
Here are some brands that have gone against common expectations to be unforgettable:
Originally called Hapi Food, one of their first customers exclaimed “Holy crap… this is amazing!”
Sales increased by 1000% after changing they changed their name to Holy Crap cereal.
Where do you think a 24-hour food delivery service advertised that made them famous?
On pornographic sites, of course.
According to them:
“... after they’re done with the video, they’ve worked up an appetite. It’s the perfect time to remind them to wash their hands and order a large pizza with extra bacon for delivery.”
3. Dairy Queen's upside-down Blizzard
Dairy Queen’s famous for serving their ice cream shakes and cones upside down, to show how thick and value-for-money they are.
What people don’t expect from vending machines: flowers, balloon animals, and pizza.
They don’t usually accept hugs as payment either.
Selling only swim trunks and shorts that end above the thigh? Hell yeah.
Socks are normally sold in pairs, and in matching designs. LittleMissMatched sells socks in threes, and in totally different designs.
You never have to bother finding matching socks.
Apart from offering underwear in flamboyant and eccentric designs, Undz even offers penis insurance.
Yes, you heard that right.
Drunk Elephant doesn't sell alcohol strong enough to knock out elephants. Instead, they sell skincare products that are gentle and good for your skin.
Their name comes from the myth that elephants got drunk after eating the fruits from Marula trees, which is a major ingredient in their range.
Who would've thought that watching movies with a bunch of friends in a hot tub could be so much fun?
For those who always need their phone in their hands, the NoPhone provides a healthy alternative.
Just don't expect it to accept calls, or do anything for that matter.
11. Sony's bottled Walkman
What communicates confidence in your waterproof products?
By packaging it in a bottle of water, of course.
12. Nimble TV ads - "When unexpected happens"
That German duo in the sauna was something I'd never expect to see. And the fact that I never forgot this ad is proof of its stickiness.
13. Embrace Life seat belt ad
Most seat belt safety ads like to send the this-is-how-your-face-will-end-up-if-you-don't-use-a-seat-belt message.
It's vivid, yes, but people can get desensitized when every seat belt ad is done that way.
This Embrace Life goes against the norm, and lets you draw the connection between your family's happiness and wearing a seat belt.
Most return policies last for a couple of months, tops.
Zappos' 365-days free return policy strikes us as being very generous.
When Google first announced the launch of Gmail in 2004, it offered 1GB of space, 500 times more than Windows Hotmail was offering.
That and the fact that the news was out on April Fool's Day made it even more memorable.
Unfortunately for their competitors, the 1Gb was real.
Ling's Cars is truly a master in the art of being unexpected.
Despite being awarded for the worst website created (which is proudly shown on the site), Ling's Cars has 100,000 unique visitors per month.
They also have £3.5 million in leases per month and has been praised by Seth Godin for applying internet marketing best practice.
If you need further convincing, here's a list of all her press features.
What, I can try out your mattress for 100 nights for free? Read about the results of their program here.
18. You Need Nothing (no longer operational)
What do you buy for someone who's rich enough to own everything?
The answer: Nothing.
This handcrafted block of wood encapsulates the meaning of being unexpected and satirical.
Shatter your customers' expectations, then delight them with great value
The key to mastering the Unexpected principle is to:
- Identify what your core message is
- Go against what your customers would typically expect
- Delight them with your product
Identifying your core message prevents you from creating a surprise that isn't related to your brand message. Having an unrelated unexpected element will only confuse them.
You want them to go "Ah, I see what you did there" and not "Wait, so what are you trying to say here...?"
As always, stay tuned for more posts about the other principles of stickiness!