The Best Post-Purchase Email Campaigns And How Experts Have Done It
Give more thought to your post-purchase email automations with these ecommerce expert tips. Boost your conversions, nurture customers, and result in repeat purchases.
As a small business owner, one of the best lead generation tools you have comes from your existing customers through customer referrals. (Like how ReferralCandy works!)
And a good referral campaign makes the referral process as easy as possible for your happy customer.
Sending your customers a friendly reminder about your referral campaign is the easiest way to jumpstart the referral process and, in turn, your sales.
In this post, I'm going to break down the entire process of how to ask for referrals in an email. From the crafty subject line to the actual referral request and down to the email signature, I'll walk you through the process of crafting the perfect customer referral email.
Let's get started.
A customer referral is worth way more than anything you could earn from a paid ad.
With the right referral campaign, you can generate repeat business from your existing customers as well as bring in a new referred customer base.
A single testimonial may be all the marketing material you need to acquire a new customer. And the more existing clients you have, the more referral opportunities you have.
So you'll want to grow those opportunities by tapping into your existing customer base to ask for referrals.
Writing great referral emails can grow your business and give you more happy customers.
(NOTE: If you're looking to set up your own referral program, check out ReferralCandy. Try it free today.)
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How important are subject lines exactly?
People are really busy and overwhelmed with information. If you can't immediately answer the questions "Why should I read this email?" and "What's in it for me?", they're going to either ignore or delete it.
As David Ogilvy said about headlines, "When you have written your headline, you have spent eighty cents out of your dollar."
The same applies to email subject lines today.
Okay, so how do we improve the effectiveness of our subject lines?
A 2011 case study conducted by AWeber Communications found that a 'clear' subject line gets 541% more clicks than one that’s 'clever'.
Here were the examples they suggested:
That means you could be getting potentially up to 5 times more customer referrals from your emails, just by improving your subject lines!
Speak directly to your customers and prospective advocates. Use "you" and "your" over "we" and "our".
Put yourself in the shoes of your recipient. What would THEY really like to receive, independent of your goals and interests?
For more good reads about writing better subject lines, I recommend:
The more effort somebody needs to put into making sense of whatever you say, the less likely they are to do something about it.
In general, you want to make sure that you have:
Intercom has a great blogpost about email open rates where they discuss this. Here's a visual they used to describe the phenomenon:
It's self-explanatory: If you're emailing somebody to ask them to do something, make sure that you make it super obvious to them what the next action is!
Again, remember that people are busy. The less cognitive load, the better.
And if you want to make it really simple? Just include the referral link in every email you send. It's easy to do with ReferralCandy for Mailchimp.
It's a well-established fact of psychology and marketing that people act in ways that are consistent with their identity.
If you want somebody to do take an action, one of the best ways to get them to do it is to help them see that it's consistent with what they already believe.
You already know something about why people care about your products, why it matters to them, and so on. Tap into that. Emphasize it in your copy and in your visuals.
Learn more about the Commitment and Consistency effect: A Foot In The Door: 7 Examples Of Commitment and Consistency in Marketing
As such, rewarding both the advocate and the friend is often the most efficient way to persuade advocates to make referrals. (You could offer a huge referral reward without any friend offer, but that'll cost you.)
Learn more about the power of Reciprocity: Giving Before You Get: 10 Examples Of Reciprocity in Marketing
If your referral program is set up to include minimum orders and/or other conditions, state it upfront.
You don't want people to get excited about something and then later get upset because they weren't clear about what you meant.
This might seem like it's a mistake on their part, but it's your responsibility to address it if you want to get repeat referrals from happy customers!
P.S. This is easiest to do with ReferralCandy for Mailchimp.
This integration is available for all ReferralCandy users!
If you're only using Mailchimp, what are you waiting for?
Try ReferralCandy for 30 days free.