Surprise & delight your customers with meaningful moments
Our Moments Engine reveals the behaviors your customers show but you never noticed before; helping you respond with unexpected, thoughtful gestures that keep customers coming back.
Your customers reveal valuable behaviors every day, Moments simply brings them to light
A quiet return after months away
A customer coming back with small, hesitant order? That deserves a welcome-back touch.
A routine almost formed
A customer buying consistently but skipping one key item? Send them a quick nudge to help them become high-LTV.
Gifting behavior hidden in plain sight
Different shipping addresses in multiple orders? That’s a strong trust signal you’d never catch manually.
Curiosity showing up as exploration with customers
Client switching product categories, scents, or formats? That’s a perfect moment for curated guidance.
These aren’t segments or rules.
They’re real behaviors emerging from real orders that our tool surfaces automatically.
This isn't loyalty
This is appreciation, triggered by real behavior, not discounts or points.
While most retention tools automate predictable flows, reward spend instead of meaning, push discounts to move metrics and treat every customer the same...
...your Moments Engine does something different:
It notices behavior patterns most tools overlook.
It highlights meaningful signals at the moment they matter.
It prompts small, thoughtful gestures instead of incentives.
It builds loyalty through emotional connection, not cost.
These are the moments that turn “one-time buyer” into “I’ll be back.”
A customer returned after 9 months. The Moments Engine surfaced the signal and brand added a welcome-back touch. The customer made another purchase weeks later.
A wellness brand
Selling on Shopify
Moments spotted exploration across origins. The roaster then offered early access, and customer replied warmly and later subscribed.
A coffee roaster
Selling on Shopify
Moments surfaced gifting behavior. The brand sent a small “this one's for you” gesture and the customer became a top repeat buyer.
A lifestyle brand
Selling on Shopify
Customers remember how your brand makes them feel ...especially when it feels personal and unexpected. When the Moments Engine surfaces these behaviors:
Brands act sooner, and gestures land deeper
Replies come quickly, and repeat purchases rise naturally
Nothing happens in the background without you knowing. You can start hands-on, add automation only where it feels safe, and keep spending predictable. Every touch stays consistent with your brand, so the experience feels thoughtful rather than promotional.
The Moments Engine connects to Shopify and surfaces meaningful customer behaviors hidden inside everyday orders. It highlights moments worth acknowledging, so you can respond with small, thoughtful gestures that feel personal, not promotional.
What counts as a “hidden customer behavior”?
Signals that customers are already showing through their buying patterns, like a quiet return after months away, gifting intent (multiple shipping addresses), exploration across products, or a routine that’s almost formed. The Moments Engine surfaces these moments automatically so you can act on them at the right time.
Is this a loyalty program?
No. Loyalty programs reward spend with points or perks. This is about appreciation triggered by real behavior, using small gestures that make customers feel seen, without training them to wait for discounts.
Who is this for?
It’s best for brands that care about customer experience and want repeat purchases without relying on constant promotions. If you believe loyalty comes from how customers feel, and you want a simple way to act on meaningful moments, this is built for you.
Who is it not for?
If your retention strategy is primarily discounts, or you’re running a high-volume dropshipping model where personalized touches don’t make sense, you’ll probably get limited value. It’s also not designed for teams that need heavy enterprise workflows and complex approvals out of the gate.
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