Surprise & delight your customers with meaningful moments.
Our engine reveals the behaviors your customers show but you never noticed before; helping you respond with unexpected, thoughtful gestures that keep customers coming back.
A customer buys your Daily Shampoo for the third time. On its own, this looks like just another repeat order.
But our engine sees the pattern forming behind it and flags this as a moment worth acknowledging.
So you add a small, thoughtful touch: a note, a sample, or early access. Nothing promotional, just recognition at the right moment.
Your customers reveal valuable behaviors every day, the engine simply brings them to light.
A quiet return after months away
A customer coming back with small, hesitant order? That deserves a welcome-back touch.
A routine almost formed
A customer buying consistently but skipping one key item? Send them a quick nudge to help them become high-LTV.
Gifting behavior hidden in plain sight
Different shipping addresses in multiple orders? That’s a strong trust signal you’d never catch manually.
Curiosity showing up as exploration with customers
Client switching product categories, scents, or formats? That’s a perfect moment for curated guidance.
These aren’t segments or rules.
They’re real behaviors emerging from real orders that our tool surfaces automatically.
This isn't loyalty.
This is appreciation, triggered by real behavior, not discounts or points.
While most retention tools automate predictable flows, reward spend instead of meaning, push discounts to move metrics and treat every customer the same...
...your Surprise & Delight Engine does something different:
It notices behavior patterns most tools overlook.
It highlights meaningful signals at the moment they matter.
It prompts small, thoughtful gestures instead of incentives.
It builds loyalty through emotional connection, not cost.
These are the moments that turn “one-time buyer” into “I’ll be back.”
A customer returned after 9 months. Our engine surfaced the signal and brand added a welcome-back touch. The customer made another purchase weeks later.
A wellness brand
Selling on Shopify
Our Engine spotted exploration across origins. The roaster then offered early access, and customer replied warmly and later subscribed.
A coffee roaster
Selling on Shopify
Our Engine surfaced gifting behavior. The brand sent a small “this one's for you” gesture and the customer became a top repeat buyer.
A lifestyle brand
Selling on Shopify
Customers remember how your brand makes them feel ...especially when it feels personal and unexpected. When the engine surfaces these behaviors:
Brands act sooner, and gestures land deeper
Replies come quickly, and repeat purchases rise naturally
