Do I still need the ReferralCandy plugin?+
No. The new WooCommerce integration connects to your store directly, so there is no plugin to install or maintain. Merchants already running the plugin carry on as they are until they connect their store through the new flow.
How are discount codes created?+
ReferralCandy sets up a code in your store for each advocate and each friend, at the moment it is needed. Each code carries the discount, minimum spend, and expiry you set on the campaign, and appears in your WooCommerce coupon list like any other.
Can a discount code be switched off after it has been issued?+
Yes. If you ban a customer for fraud, remove them from a campaign, or replace their code, the old code stops working in your store.
What happens when an order is refunded or cancelled?+
The recorded order value follows the refund. A partial refund reduces it by exactly that amount, and several partial refunds add up. A full refund, or a cancelled order, takes the value to zero.
I am on the older WooCommerce integration. What do I need to do?+
Merchants on the plugin-based setup stay on it until they connect their store through the new flow. It is a one-way change: once a store is connected the new way, it does not go back to the plugin setup. If you would like help moving across, talk to our team.
What do I need before I connect?+
A secure (https) store address, and an administrator on the store to approve the connection. If your hosting doesn’t support the one-click connection, or you aren’t an administrator on the store, you can still connect by entering the store’s access keys by hand.
Can I sign up by connecting my store?+
Yes. Enter your store address, approve ReferralCandy in WordPress, and choose a password. The account is created with the store already connected.
Can I run both referral and affiliate campaigns on WooCommerce?+
Yes. ReferralCandy supports referral campaigns for customers and affiliate campaigns for creators or partners, with separate audiences and reward structures.
Can the referral experience match my WooCommerce store?+
Yes. You can customize the campaign’s customer-facing emails, pages, widgets, sharing messages, colors, fonts, and referral subdomain.