Dedicated CSM
A named contact who knows your program, your reward structure, and your launch calendar. Not a tier on a support ticket queue.
Brands shipping referral programs at scale with ReferralCandy.
ReferralCandy works with enterprise DTC brands on Shopify Plus, Magento, BigCommerce, and custom builds. Dedicated CSMs, priority response times, and the install your team already knows — at the scale your finance team cares about.
Already on Shopify? Start with our Shopify page.
Brands shipping referral programs at scale with ReferralCandy.
The same Built for Shopify install — with the support, reliability, and contract terms a finance team can sign off on.
A named contact who knows your program, your reward structure, and your launch calendar. Not a tier on a support ticket queue.
Faster response times on the issues that matter — payout reconciliation, promotional period spikes, integration changes.
Built for Shopify reviews uptime and page weight as part of certification. Plus-tier merchants get the same metrics surfaced quarterly.
Custom data flows into Klaviyo, your CDP, your attribution stack, or your finance system — scoped and built with your team.
Shopify Plus is the most common starting point, but it’s not the only one. ReferralCandy connects to every major commerce platform — and to custom builds via API.
Built for Shopify and Shopify Plus certified. One-click install, theme app extensions, and native order sync — at Plus traffic volumes.
Order sync via API or email handshake. Used by enterprise brands running headless or custom Magento builds.
Native install with the same reward logic and dashboard as our Shopify integration.
REST API, webhooks, and SDKs for stores built on platforms we don’t natively integrate with. Implementation scoped with our team.
The infrastructure behind the program. Available on request in a redacted form for procurement review.
Platform uptime measured over the last 12 months across all customer-facing surfaces.
API requests per day across the platform — referral tracking, reward issuance, and webhook delivery.
Referral and reward emails sent per day with deliverability monitoring.
Available in long-form on request. The short version:
Customer PII is encrypted in transit and at rest. Access is logged and reviewed.
Includes a security and data-handling audit by Shopify as part of certification. Renewed on a published cadence.
Standard MSA available for review. Custom DPAs and security questionnaires handled by our team — not a self-serve workflow.
Send referral signals to your email tools, attribution stack, and ad platforms. Custom integrations scoped with our team.
“We looked into several referral software. ReferralCandy was the only one that fulfilled our needs for multiple international stores, functionality, and incredible customer support.”
Most enterprise programs go live in four weeks. Sometimes faster if the install is on a single Shopify Plus storefront.
Walk through your reward structure, payout rules, and the platforms you’re installing on. We tell you what’s standard and what’s custom.
Native install on supported platforms is one-click. Custom integrations are scoped against your team’s calendar — not ours.
Pilot with a customer segment, review the data with your CSM, then scale to the full program.
Anything else procurement needs answered before evaluation?
Got a question your team needs answered before evaluation? Talk to us.
Bring your reward structure, platform stack, and timeline. We’ll tell you what’s standard, what’s custom, and what’s realistic.
Walk through your use case with our team. We’ll show you exactly how ReferralCandy fits your stack.
