We are Anafore Pte. Ltd., the company that runs the ReferralCandy service. We're also known as ReferralCandy. Here's a summary of how we protect your data and respect your privacy.
Whenever you interact with ReferralCandy, we collect your data. Sometimes we request you provide us with data, sometimes data about you is collected automatically (we call this "log data").When you voluntarily submit information to us
We collect data in instances where you voluntarily submit information to us (such as registering to use the ReferralCandy service or signing up for a webinar) that identifies your personally, such as contact information (email address, company name, phone number and other information about yourself or your company).Information About Children
ReferralCandy is not intended for or targeted at persons under 16. We do not knowingly collect information about children under 16. If you believe that we have collected information about a child under 16, please contact us at email@example.com, and we will delete such information.Information we collect from third parties
We may receive personal data about you from third parties including partners with which we offer joint marketing activities with or have integrations with, and from publicly available sources such as social media websites.
Your name, email address, address, telephone number.Log Data that identifies you
Log Data may include information such as your IP address, browser details, timezone, geolocation information, login details, operating system and version.Data from your store
Details about your store, orders you make and tracking data for your orders.Data on how you interact with ReferralCandy
Usage information about how you interact with ReferralCandy which may include information on clicks, pages visited, actions taken, errors encountered.
We do not sell your personal data to other organizations for commercial purposes, except for the purpose of running referral programs through our service.We only use your data for reasons that we have a legal basis to do so.
Here's how we use it:To run your referral program
Managing different parts of your referral program like logging you into your ReferralCandy dashboard, storing settings and preferences, processing payments, tracking referrals and how customers use your referral program, inviting customers to take part, sending you updates about the referral program, hosting and infrastructure.
Legal basis: Legitimate interests, contract
Tracking the experience of using ReferralCandy, testing features, getting feedback, managing landing pages, research and analyzing data including profiling and in some instances using third parties to do this.
Legal basis: Legitimate interests, contract
Resolving issues via live chat, phone or email support, letting you know about changes to our service and how the referral program is doing.
Legal basis: Contract
Sending emails and messages to you about updates to the service, new features, products and services and content.
Legal basis: Consent
In instances where you are presented the option of providing us with personal data, you can decline to do so. If you decline to do so, you can still browse our website page, but we will not be able to run a referral program for you.You are able to turn off cookies in your browser
You can change the settings in your browser to turn off cookies. You can also delete cookies in your browser settings. Note that certain features of our service may not function properly without the aid of cookies.Opt out of marketing
We obtain explicit consent from you before collecting your data if we intend to use your data for marketing. You can always opt out of marketing by following unsubscribe instructions in marketing communications or by emailing us at firstname.lastname@example.org.
You have the following data protection rights:Right to access information that we have on you
If you request it, we will provide you this information within one month of the request, unless doing so would adversely affect the rights and freedoms of others. We will let you know if we are unable to do so because of that reason.Right to correct inaccurate personal data
You are able to change personal data (like name, contact information) in your ReferralCandy dashboard. If you want us to correct any other personal data that you aren't able to correct yourself, you can email us at email@example.com with a request to do so.Right to object the use of your data for profiling or making automated decisions about you
We use your data to figure out what information is relevant to you to give you a better experience (like using your usage information to determine content of emails sent to you or determining what to show you on your dashboard). We will only do this to provide and improve the ReferralCandy service.Right to port your data to another service
If you request it, we will hand you a copy of your data in CSV format so you can provide it to another service. We will not do so if the request adversely affects any rights and freedoms of others.Right to be forgotten by us
You can ask us to delete any personal data that we have about you, provided that it is no longer needed for us to use that data for purposes of your use of ReferralCandy.Right to lodge a complaint regarding our use of your data
You can address any complaints to the supervisory authority in the Member State of your residence or place of work. Before you do so, please bring it up with us so we can address your concerns.
To exercise any of these rights, please contact us as firstname.lastname@example.org.
We take data protection seriously. We have a variety of administrative and electronic measures that are designed to protect your personal data against unauthorized access, use or disclosure.Third parties who process your data
There are also instances where you voluntarily connect third party services to your ReferralCandy account. When you do so, we may need to share your data with them in order to provide you a seamless experience running your referral program
Here are the details of our main third party service providers:
We will archive and stop actively using your personal data within 6 months after you stop using ReferralCandy.
Anafore Pte. Ltd.
#06-26, 71 Ayer Rajah Crescent
Last modified: 7 August, 2018